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Qentak — The Education Operating System

Assessment & Records

Certificates & Credentials

Give achievement a carefully controlled record.

Coordinate eligibility, approval and issuance for institutional certificates and completion credentials.

Try the workflow
University graduates celebrating the completion of their studies on campus
THE PEOPLEEligibility confirmation

Connect issuance to the relevant completion or award decision.

01 / 03

START WITH THE ACTUAL WORK

Why connect certificates & credentials?

A certificate carries the institution’s authority. Eligibility, recipient details, and approval should be checked before it becomes a permanent statement of achievement.

WHAT THIS CAPABILITY BRINGS TOGETHER

Certificates & Credentials: records, decisions, and handovers.

01

Eligibility confirmation

Connect issuance to the relevant completion or award decision.

02

Recipient accuracy

Review the legal or approved display name and qualification details.

03

Issuance register

Keep the credential identifier, issue date, status, and replacement history together.

FOLLOW THE WORK FROM START TO FINISH

Explore the certificates & credentials workflow.

This interactive illustration explains the operating model. It contains no live institutional records.

Assessment review workspaceIllustrative preview
REVIEW BEFORE RELEASEEvidence → judgment → outcome
Eligibility confirmationCredential types and award wordingEvidence and approval remain distinct
Recipient accuracyApproval and signature responsibilitiesEvidence and approval remain distinct
Issuance registerIdentifiers, replacement, and cancellation rulesEvidence and approval remain distinct
STEP 1 OF 4

Confirm completion

Confirm the approved completion or award decision.

A WORKED EXAMPLE · ILLUSTRATIVE SCENARIO

A reissue should not look like a second award

A learner requests a replacement certificate after correcting their name. The institution must distinguish the original award from the replacement document.

The decision and its context

Confirm the underlying completion decision and the authority for the name change. Record the reissue reason and relationship to the earlier credential using the agreed issuance and verification process.

What a complete outcome looks like

A reviewer should identify the valid credential and its award basis. Replacement, revocation and a new award must remain different actions.

FOLLOW THE HANDOVERGraduation & AlumniCompletion approval establishes the award before document issuance or alumni engagement.

A CAPABILITY, NOT AN ISLAND

Connect certificates & credentials with the next workflow.

The same institutional context should support the next responsible team’s action. Explore the connected capabilities.

YOUR INSTITUTION’S RULES

Set the rules for certificates & credentials.

  • Credential types and award wording
  • Approval and signature responsibilities
  • Identifiers, replacement, and cancellation rules
Explore configuration and flexibility

WHEN THE DAY DOESN’T FOLLOW THE DEFAULT

A recipient requests a replacement

Verify the request, record the reason, and link the replacement to the original issue.

A clear exception keeps the reason, owner, and next decision visible.
Registrar in a raspberry jacket reviewing enrollment documents with an adult learnerCertificates & CredentialsEligibility confirmation → Issuance register

SEE HOW THE WORK CONNECTS

Certificates & Credentials

Registrars · Program teams. Connect issuance to the relevant completion or award decision.

  1. 01

    Eligibility confirmation

    Connect issuance to the relevant completion or award decision.

  2. 02

    Recipient accuracy

    Review the legal or approved display name and qualification details.

  3. 03

    Issuance register

    Keep the credential identifier, issue date, status, and replacement history together.

Illustrative workflow · Shape the details around your institution.

AUTOMATION WITH A PURPOSE

When completion is approved.

Use an agreed trigger and response while keeping the responsible person in the decision.

WHEN

Completion is approved

THEN

Prepare the credential task with the qualification and recipient details for final checking.

How connected workflows work

APPROPRIATE CONTROL

Who can act on certificates & credentials?

Restrict issuance authority and retain a traceable record of corrections, cancellations, or replacement credentials.

Explore security and institutional control

KNOW WHETHER THE CHANGE IS HELPING

Accurate first issuance

Review credentials awaiting detail confirmation and the reasons replacements are required.

Agree the baseline, reporting period, and owner before comparing results.Connect evidence to decisions

SEE IT IN YOUR CONTEXT

Different institutions. Specific responsibilities.

A practical introduction

Bring a representative workflow, one recurring exception, and the people who own the handoffs.

Plan your implementation

BEFORE THE CONVERSATION

Useful questions about certificates & credentials.

Does this imply external accreditation or digital verification?

No. Award authority comes from the institution and its accrediting arrangements. Any external verification service must be explicitly scoped and connected.

What should be agreed before a reporting cycle?

Confirm the grading conventions, academic roles, review stages, correction process, and release dates. Exercise an incomplete result and an authorized correction before using the live cycle.

PUT YOUR PROCESS IN THE PICTURE

Explore certificates & credentials in your institution.

Start with your current workflow, the decisions that take time, and the handoffs you want to improve.

This public page presents Qentak’s capability model and an illustrative workflow. Available modules, integrations, operating rules, and rollout scope are established in your implementation plan.

Explore all 69 capabilities